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Customer Support
Telecomm Services that keep customers loyal
Since
1991 USA Digital has provided exceptional business phone and ISP
service at low rates. Our 98% customer retention rate is the
highest in the industry.
Customers whose business depends on reliable telecommunications
come to USA Digital for the savings—and stay for the service. We
can provide faster service with better results than the large
telecommunications carriers provide.
How we manage our support role is critical to our customers’
businesses. That’s why we focus the full strength of our
experienced resources on resolving service issues immediately.
Personal service. We give
customers their own assigned Account Managers to handle their
questions. No need to explain your business needs again. Your
Account Manager already knows your services, usage and details
of your account.
If you call after hours 24/7, you’ll always reach a friendly
person with access to your account that will resolve your issue
or promptly relay it to your Account Manager.
Professional people. We hire and
keep knowledgeable customer support managers who have industry
savvy and the answers to your questions. Because of high average
tenure, we can tackle and solve most problems on the spot. You
can count on our expertise to get directly to the heart of the
matter and expedite resolutions beyond your satisfaction.
Accurate billing. We make it
easy to do business with us. Our billing system is the best in
the business. Customers receive one, easy-to-understand bill for
all their USA Digital services clearly itemizing monthly service
usage and charges. We offer convenient formatting and business
options to accommodate your internal billing procedures. If ever
a question, just give us a call.
Since
1991 USA Digital has provided exceptional business phone and ISP
service at low rates. Our 98% customer retention rate is the
highest in the industry. 
